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Future Trends in Seasonal Workforce Scaling-1
yoummday webinar series

Unlocking Black Friday Potential: Exploring Future Trends In Seasonal Workforce Scaling 

13th of June 2024 - 10.00 am CEST

Are you ready to revolutionise your Black Friday workforce strategies? Join us for an insightful exploration into the future of seasonal scaling, where we dive deep into emerging trends, technological innovations, and success stories that will reshape the way you approach peak seasons like Black Friday.



1. Understanding Future Trends in Black Friday Workforce Scaling for eCommerce and retail brands

  • Explore recent trends in seasonal scaling strategies. 
  • Delve into the impact of AI, Predictive Analytics, and WFM on the future of workforce scaling. 
  • Discover real-world examples of eCommerce organizations successfully embracing innovative scaling practices for Black Friday. 

 2. Customer Experience Spotlight: Success Stories

  • Hear memorable success stories of eCommerce and retail companies mastering cost management and efficient scaling during Black Friday. 
  • Uncover the key factors contributing to the success of these initiatives. 
  • Learn from unexpected challenges and valuable lessons learned in implementing workforce scaling strategies. 

 3. Embracing Flexible Work Models and Gig Economy Partnerships

  •  Understand how flexible work models enhance scalability in customer support operations. 
  • Explore the advantages of leveraging the freelancer economy for seamless seasonal scaling. 
  • Gain insights from companies successfully embracing flexible work models and gig economy partnerships. 

4. Q&A Session

  • Engage with our experts in a live Q&A session – your opportunity to get answers to your burning questions!


Don't miss out on this opportunity to revolutionize your Black Friday workforce strategies!  

Registration Form

About yoummday

yoummday stands for “you made my day” and is one of the fastest-growing technology companies in Europe. The yoummday platform combines a comprehensive modular workforce management software with over 14,000 quality-assured, self-employed customer service professionals from 60+ countries speaking more than 30 languages registered to handle sales and customer service interactions for businesses of all sizes.

Central to yoummday’s success is its AI-powered integration, enhancing operational efficiency for companies and their remote workforce management. 


About Dixa

Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer FriendshipTM). We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa’s platform combines powerful AI with a human touch to deliver highly-personalized service experiences.
Since 2018, Dixa has powered hundreds of millions of high quality conversations for brands like Whisker, Too Good to Go, Scale Media, Honest Baby, Rapha and Grover.