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yoummday webinar series
 

Black Friday Made Easy: AI-Enhanced Customer Service, Tips, and Q&A for eCommerce Companies

31st of July 2024 - 3.00 pm CEST

Join our Senior Customer Solution Manager, Sunny Johal, for an insightful webinar designed to help eCommerce companies navigate the unique challenges of peak seasons like Black Friday and Christmas. This session will provide practical solutions to manage planned and sudden spikes in customer service demand effectively.

Host:

During this interactive Q&A, our expert host will address your pain points and answer all your questions on how to cope with the intense influx of customer inquiries and support requests that come with these high-traffic periods. Whether your challenges are planned or unexpected, you'll gain valuable insights into leveraging (AI) technologies to streamline your customer support operations.

Don't miss this opportunity to revolutionize your customer support approach and ensure a smooth, efficient, and satisfying experience for your customers during the busiest shopping seasons. 

When registering, you can also submit your specific questions and challenges, ensuring that our host addresses your most pressing concerns during the webinar.

We look forward to seeing you!

Registration Form

About Sunny

Sunny has over 15 years of experience in the e-commerce space having worked for tech leaders such as IBM, Oracle and Capita.  Sunny has worked with many businesses in both B2C and B2B in choosing the right digital tools to better understand and strengthen engagement with their customers.

 

About yoummday

yoummday stands for “you made my day” and is one of the fastest-growing technology companies in Europe. The yoummday platform combines a comprehensive modular workforce management software with over 14,000 quality-assured, self-employed customer service professionals from 60+ countries speaking more than 30 languages registered to handle sales and customer service interactions for businesses of all sizes.

Central to yoummday’s success is its AI-powered integration, enhancing operational efficiency for companies and their remote workforce management. 

 

About Dixa

Dixa is a conversational customer service platform on a mission to empower companies to build long-lasting bonds with their customers at scale (Customer FriendshipTM). We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa’s platform combines powerful AI with a human touch to deliver highly-personalized service experiences.
 
Since 2018, Dixa has powered hundreds of millions of high quality conversations for brands like Whisker, Too Good to Go, Scale Media, Honest Baby, Rapha and Grover.
 

Website: https://www.dixa.com/